FAQ

You can find full nutritional panels under the product description of each meal. The basic nutritional information is also on your meals packaging.

We strive to use the freshest local ingredients for all our meals and therefore use no added preservatives.

Meals have up to a 7-day shelf life. Best before dates are located on the packaging. Some meals and snacks have a longer shelf life. Always check the Use By date before consumption.

We prefer our meals to be consumed fresh for the full Gym Meals Direct experience when the meals are at their highest nutritional and flavour quality. However, all our meals can be frozen if you so wish.

We source Halal certified meat for all our meals except for pork.

We have a very diverse menu that contains meals that are gluten, dairy and nut free. You can filter the products by selecting the buttons on the order page.

Not only do we source the freshest ingredients every week we also seal our meals using "Modified Atmosphere Packaging". Like vacuum sealing, this process removes oxygen from the meals and allows the product to stay fresh naturally for as long as possible.

Yes we do! You can filter products by selecting the buttons on the menu page.

No you do not. If you would like to order a plan and do not want to subscribe simply select "One Time Purchase" at checkout.

Yes you can. To pause subscription you will need to log in to your account, select manage subscription and then pause under subscription status. To skip an order select "manage subscription" under view details and choose which week you would like to skip.

To change your delivery address log in to your account, select manage subscription and then address and shipping information under view details drop down.

To cancel your subscription you will need to log in to your account, select "Manage Subscription" and then click "Cancel Subscription" under view details drop down.

It will be debited on the same day each week that you either placed or edited your order.

If there are no funds in your account at the time of debit, we will debit your account again the next day before canceling the subscription.

Yes you can! Simply select "Manage Subscription" in your account and then "manage upcoming order under view details drop down.

Canberra and Queanbeyan areas: All orders must be placed by Midnight Thursday for either Sunday or Monday delivery. Every long weekend we run an additional Tuesday delivery

SUNDAY PICKUPS ARE BACK! - If you would like to pickup please ensure you have used the correct checkout. Come to our HQ at 19/9 Beaconsfield St Fyshwick between 3pm an 5pm. We are abiding by social distancing laws so we request that only one person comes inside our foyer at time to collect their meals.

If you have selected delivery on checkout, we can deliver straight to your place of work. Please ensure you have included the correct address details in the 'delivery information' section when finalising your order at checkout.

Sunday deliveries begin at 12.30pm until around 6pm, this time may vary due to the amount of orders. Our drivers start at 8am every Monday and are on the road until 4pm every week. If you would like a one hour window of what time your meals will be delivered please email us on Sunday evening info@gymmealsdirect.com.au

We don't trust delivery companies to uphold our standards, so we have our own, highly trained delivery drivers that deliver your meals. These drivers carefully load the meals early on delivery day into our refrigerated vans and ensure they are loved and cared for throughout the whole process. Have a question about the delivery? Email us at info@gymmealsdirect.com.au

If you have opted for your meals to be delivered to your home rather than your work, do not stress, as you do not have to be home for us to deliver the goods. Our packaging has been designed to keep your meals fresh for 6-10 hours before placing into your fridge. For more information regarding our packaging, please see the following link: www.woolcoolaustralia.com/performance

Delivery is FREE for all orders $80 and over. A $5 fee is for all smaller orders.

Yes, there is a minimum order of 5 meals before the website will allow you to checkout.

We deliver to Canberra and Queanbeyan. Please use postcode checker on "Our Menu" screen.

We have fantastic staff that has great attention to detail when it comes to packing the thousands of meals we send out every week. However, if you feel you didn't receive exactly what you ordered, contact us at info@gymmealsdirect.com.au to have it rectified.

Please leave delivery notes with instructions on how to enter the complex (such as a code or buzzer), or if it’s okay to leave your order at the reception or front gate. If you haven’t left any specific instructions, our drivers will leave your order in the safest place possible.

Please let us know ASAP via email or instagram that you need to change your order from pickup to delivery.

If you have missed cut off please contact us immediately to see whether we can facilitate.

Woolcool insulated packaging has been independently proven to keep pharmaceuticals within the critical 2°c and 8°c from 24 hours to more than 72 hours. Woolcool has also been independently proven to keep food contents below the all important 5°c for at least 24 hours and longer.

Temperature after 24 hour testing. Data taken from actual trial using Gemini trackers which are tiny tag data loggers that accurately and reliably monitor temperature, humidity, power usage, CO2 and other environmental parameters. https://www.woolcool.com.au/wp-content/uploads/2015/10/TempGraph-New.gif

As our cool packs are made from gel, they might not be frozen solid when they arrive. Don’t worry! It’s supposed to be this way. Being gel, these packs bend and flex, staying colder for longer. They’re also less rigid than solid ice bricks that have sharp edges and can damage contents inside.

We are environmentally conscious, so we endeavour to reuse as much packaging as possible. Please leave the box, insulation and ice pack outside on the day of your next delivery or Alternatively, you can drop it off at our pickup location at any time.

Yes! Woolcool products are primarily made from wool and cardboard/paper based materials, some of which are from recycled sources. These are renewable and compostable/recyclable.

To keep things interesting we have committed to introducing new meals every month under chef specials. You are then given the opportunity to have your say on these meals and vote whether they stay on the menu or get replaced.

Simply click the banner on the menu page or follow the link on our emails to vote for which meals you want to stay around.